Anthropic

业务场景：客服坐席辅助

AppFolio identifies Claude 3.5 Sonnet as the model for complex communications that incorporate resident history, maintenance tickets, property-specific policies and amenity information.

ROI：公开投入、持续成本、收益或测量周期不足，未计算。

边界：Vendor-authored case; the page does not publish Sonnet-specific volume, latency, quality, cost or ROI measurements. The quantitative results are retained only on the shared platform/Haiku view and are not attributed to Sonnet 3.5.

业务场景：研究与文档智能

The public case identifies Claude 3.7 Sonnet in Benchling's domain-specific evaluation and scientific assistants. It reports scientific question answering moving from hours to seconds, hours saved per study through data-entry automation, reduced transcription errors, and more than 100 organizations using the review feature.

ROI：公开投入、持续成本、收益或测量周期不足，未计算。

边界：Vendor-authored case; exact hours, seconds, error-rate change, study sample and measurement period are not disclosed. The model evaluation is described qualitatively without a public benchmark table or independent validation.

业务场景：代码开发助手

The public case identifies Claude Opus 4.7 in Bolt's live design system agent. It reports an average 53-minute design system generation workflow, on-brand prototypes in roughly five minutes each, more than 10,000 users uploading design systems, and roughly 90% Agent SDK cache efficiency.

ROI：公开投入、持续成本、收益或测量周期不足，未计算。

边界：Vendor-authored case; deployment is inferred from the named live Bolt capability and reported user adoption, not an independent production audit. The page does not provide sample definition, pre/post baseline, confidence interval or a causal productivity estimate.

业务场景：客服坐席辅助

ASAPP says its GenerativeAgent achieved a 25-40% improvement in core business outcomes compared with other AI models in production after switching to Claude in Amazon Bedrock; the exact Claude version is not published.

ROI：公开投入、持续成本、收益或测量周期不足，未计算。

边界：Vendor-authored case; no specific model/version can be bound, so this case remains organization-level. The reported range is not converted into an efficiency percentage or ROI figure because the underlying metric definitions and methods are not disclosed.

业务场景：客服坐席辅助

Assembled explicitly identifies Claude 3 Haiku as the high-speed operations model in Assembled Assist. The case reports platform and customer support outcomes including higher CSAT, fewer escalations, more cases solved per hour, higher case automation, and customer examples from Thrasio and Honeylove.

ROI：公开投入、持续成本、收益或测量周期不足，未计算。

边界：Vendor-authored case; Assembled Assist uses both Claude 3 Haiku and Claude 3.5 Sonnet and routes work by complexity. Metrics are attached to the shared platform view for discoverability, not presented as isolated Haiku causal estimates. Customer names and results are not independently audited on the page.

业务场景：客服坐席辅助

Assembled explicitly identifies Claude 3.5 Sonnet as the complex-reasoning model in Assembled Assist, while Claude 3 Haiku handles high-speed operations and the platform routes cases to the appropriate handler.

ROI：公开投入、持续成本、收益或测量周期不足，未计算。

边界：Vendor-authored case; no Sonnet-specific volume, latency, quality, cost or ROI measurement is published. Shared platform and customer metrics are not duplicated into this Sonnet view.